Picking an HVAC contractor is an important decision that you shouldn’t decide upon without doing some investigating to be sure you’re making the best choice.
First, choose a contractor who will ask you about your wants and needs and then listen to you. With that information, they should be able to present up to four options from which you can pick.
When they schedule your installation, is it when you want to have it done, or when they can squeeze you in? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not a do-it-yourself affair and a successful installation requires a contractor that is skilled in a number of areas, from load calculation to piping and quite a few steps in between. You could get the best system, but if it’s not installed correctly you may not get top-of-the-line performance.
Here are a couple other questions to help you make the best choice while finding your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have verified their knowledge in the HVAC industry by passing real-world and throrough tests developed by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace of mind knowing your contractor has completed rigorous professional training.
Do they have references or referrals?
A professional HVAC company should be able to provide you with a list of recent customers that you can chat with and confirm the quality of their company’s work. Chat with their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be committed to their profession and will be able to provide referrals for previous work.
Another route is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most beneficial recommendations because they are coming from people you know. You’ll find out who to check out and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely upon positive word-of-mouth, so if someone you trust backs them it’s likely they’ll do good work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to find out if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason many states require licenses is simply to keep you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably best to look elsewhere to help get around any potential concerns.
When is the best time to ask these questions?
The best time to ask questions and find an HVAC contractor is right now, before something happens to your system. Get your furnace checked out while it’s working normally and arrange your routine maintenance.
Your family’s health, comfort and safety is our business at Pepper AC & Heat in Justin. Our HVAC experts would be happy to answer any and all of your questions. Call us at 940-202-1184. We look forward to becoming your partner in keeping your system running safely and efficiently.